Patient Information

At d-spa, your comfort and health are our top priorities. We believe that relaxation is a great addition to your experience, which is why we’ve designed all three of our Melbourne clinics to have quiet, serene environments that offer a break from the bustle of the CBD.

Our friendly team always strives to ensure sure you have a positive and comfortable visit. If you have any questions, or you want to book a consultation at our clinics on 2 Collins Street, 538 Collins Street or Toorak Road, South Yarra, call us on (03) 9650 0870 or get in touch online.

What to do before your first visit

If you’re visiting us for the first time, we’d like you to complete a new patient form.

We would appreciate if you could tell us about any past dental work you’ve had, any medical conditions you have currently or in the past that many be relevant, and any medication you’re taking. This helps our dentists to diagnose and plan your treatments more effectively.

Your personal information will be protected in accordance with state and federal privacy legislation. Read our privacy policy to find out more.

What to expect at our clinic

We’ve designed and furnished our three Melbourne dental clinics to create a warm, soothing and inviting atmosphere. This ambience is enhanced with essential oils that help to relax the senses in our lounge and treatment studios.

If you’re looking for a little entertainment or distraction during your treatment, we offer a selection of DVD movies and music for you to choose from, or you can bring your own along. Just let us know if you’d like to watch or listen to something, and we’ll try to work it into your appointment.

Health insurance

We welcome all Australian health fund providers at d-spa, including Bupa, HCF and Medibank.

We have HICAPS terminals at all three of our Melbourne clinics in an effort to help you claim out-of-pocket expenses. Remember to bring your insurance membership card to your appointment.

Anxious patients

We understand that visiting the dentist isn’t always a relaxing experience for some people. Feeling anxiety or fear about dental work is extremely common and we’re here to help you manage it. Our teams have experience with anxious patients and can offer tips and techniques for managing stress. Just let us know if you’re feeling this way – we can discuss this with you and make sure your treatment plan makes sense for you.

It’s important not to let dental anxiety keep you from receiving needed care. If you don’t keep up with your regular check-ups and hygiene appointments, this can put you at higher risk of developing an oral health problem.

We use local anaesthesia to help manage discomfort. If you want to have more control over your own pain relief, we can also a calming sedative (methoxyfulrane) that can be self-administered using an inhaler. Please speak with us if you’d like to know more about this offering.

Have you had a dental emergency?

If you have a dental emergency—either severe pain requiring root canal (also known as endondontic treatment) or a lost tooth—call our surgery straight away and we’ll do our best to find a time to see you.